Frequent Questions

If you are having trouble placing an order, please contact ACC on 1300 222 669.

HOW DO I GET AN ACCOUNT?

All new account requests must come from LRH People & Culture. Once your account has been created you will be sent a welcome email with your login details and instructions on how to order.

PLEASE NOTE: All accounts created use an LRH email address.

Your login details will be emailed directly to your LRH email address.

HOW CAN I PLACE AN ORDER?

You can easily order uniforms through this website, which has a secure shopping cart for processing payments via credit/debit card (Mastercard or Visa) or PayPal.

Clicking on a product thumbnail image will bring up a page with details on the product. Here you can select the appropriate size, quantity and colour (if more than one is available). Clicking on the 'Add to Cart' button will then place the selected item/s in your shopping cart. You can then navigate to other product pages if you wish to add more items to your shopping cart.

Once you have added all the items you require to your shopping cart clicking the 'view cart' button in the shopping on the left column will bring you to a page listing all the items currently in your cart. You can change the quantities of any item or delete items here if you wish. If you wish to purchase the contents of your cart, you can click the 'checkout' button. This will take you to a delivery information page. Here you should review the delivery information and ensure it is correct, once you have done so click the 'continue' button. This will take you to the payment method, you can pay either by credit/debit card (Mastercard or Visa) or by Paypal.

HOW DO I CLAIM MY UNIFORM ALLOCATION?

Staff are allocated a certain number of pieces dependant upon their role. Each piece you are entitled to can be claimed by using Uniform Entitlement Codes in the shopping cart page.
Your assigned Uniform Entitlement Codes are listed in the shopping cart page for your convenience (TIP: you can copy/paste the codes to avoid any errors).

CLICK HERE FOR MORE INFORMATION ON CLAIMING YOUR UNIFORM ALLOCATION
If you are having any difficulties using your codes to claim your uniform allowance call our customer care line on 1300222669 and we will help.

WHY CAN'T I SEE ANY UNIFORM CODES ON THE SHOPPING CART PAGE?

Uniform allocations are released to different departments/wards in stages. New allocations will be released monthly. If you do not have any codes listed on the shopping cart page this means your uniform allocation has not been released yet.

Once your allocation is released we will send you a notification email so you can claim your uniform entitlement.